The Taxpayers  First Act requires that the Internal  Revenue  Service redesign its system in order to serve taxpayers in a more efficient and effective  manner.    Among  the  many   changes  which   have  been proposed and reported to Congress are the following:

1) Establishing   IRS  Independent  Office  of  Appeals to  deal  with taxpayer appeals and make its case  files  available to individuals with incomes of less than $400,000 a year as well as business entities with gross receipts of less than $5 million per year for the years in dispute.

2) Comprehensive   customer   service   strategy   to  incorporate  best practices used in for profit businesses in order to be more attentive to customer inquiries and requests.

3) Taxpayer Assistance Center closures will need to be publicized and the  IRS  is  required to  notify affected taxpayers 90 days prior to the closing of such centers.

Additional information about this act can be obtained here.

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